Product replacement and warranty
If you have any using problem of the products which buy from
Qihang, please feedback to us first, and we will discuss the issue
with you. Via our technical support, we can dig out your using
problem via our technical support in most of cases.
If you have any prodcut quality problem, you can send it back to us
with the original condition,we will repair or exchange new one for
you.
Lost Products: If products get lost in delivery, or you still do
not get your item for a long time, please contact our customer
service timely. We will deal with this ASAP. Please do not deal
with it all by yourself, we want you communicate with us. Usually,
we will provide tracking number and tracking link timely. If
products get lost on the way and we get confirm from couriers, we
will arrange redelivery for your products. If you want ship it
through express, then you need to pay express shipping fee.
Sample Policy
Some samples are free, welcome to contact us for information
regarding our sample policy
Pre-sales service :
1.Our team design and make solutions based on different requirements
from different customers.
2.We provide 7x24 hours service,and every message you quote inquiry
will be replied within 12 hours.
After-sales services:
1. We provide customer service through Whatsapp, phone or email,
supply you video or drawing to solve problems.
2. We provide remote control service through internet to achieve
real time service, which will short time of solving problems.
3. We have professional engineer customer to keep fastly reply.
Packing & Delivery
1). Payment Terms: T/T, Paypal, Money gram.
2). Shipping: Prompt delivery by DHL, TNT, FedEx, UPS, EMS, or by
air.
3). Delivery time: 1-10 days for sample, 3-4 weeks for mass
production goods.
4). Delivery Details: 1 to 30 working days. The delivery fee is up
to the weight and volume of the products.
5). Packaging Details: Packed in anti-static bags with foam box to
ensure safety in transportation
FAQ
Q.: What is your business type?
A: We are manufacture based in Shenzhen, China, can design, produce
and export our products.
Q: Can we visit your factory?
A: Welcome!
Q: What is the minimum order quantity (MOQ)?
A: The MOQ is generally 1000pcs / lot, however we accept less
quantities for the trial orders.
Q: What are the payment terms?
A:Our payment terms are T/T (telecom transfer) 30% in advance and
T/T 70% before shipment.
Q: Can I get samples before I order?
A: Yes, we can have samples sent to you within 7 working days upon
receipt of your payment for these samples.
Q: Do you also customize the products?
A: Yes, we also customize the products according to your
requirements.
Q: What is the lead time?
A: Usually our production period is around 3 working weeks. If you
have a deadline in mind, we will always aim to meet it,
however it still depends on the availability of raw materials and
the period of year.
Q: Where is your main market?
A: We sell and ship our products all over the world. Our main
market is in Europe, North America and Asia.
