Shipping Warranty
We usually ship goods By DHL, UPS, EMS, Singpost airmail, and
HongKong Airmail.
DHL: 3-7 working days
UPS: 5-8 working days
EMS: 10-15 working days
Chinapost/HongKong Airmail: 7- 25 working days. At most 45 days.
If you have not received the goods during the normal time, please
contact us for checking the package status timely online or by
email.
Pre-sales service :
1.Our team design and make solutions based on different
requirements from different customers.
2.We provide 24-hours service,and every message you quote inquiry
will be replied within 12 hours.
After-sales services:
1. We provide customer service through Skype, phone or email,
supply you video or drawing to solve problems.
2. We provide remote control service through internet to achieve
real time service, which will short time of solving problems.
3. We have professional engineer customer to keep fastly reply.
If you have technical problem with the product you received from
us, please contact us online or by email
Remote help service: If your problem needs to be solved by remote
help by our engineer, please download the teamviewer software,
install it on your computer, then give us ID and password for
remote help.
Qihang has a complete quality management system and passed the
ISO9001:2015 quality system certification.The products conform to
SGS,BV, RoHS, Reach and other certifications.
Qihang always adheres to the "quality first" concept, strictly
controls the various processes of production operations, and
conducts 100% inspection of shipped products.
Our company is located in Shenzhen, which has the "City of
Entrepreneurship". The company has been established nearly for 10
years and has always believed in humanistic care. It has created a
group of stable and excellent work teams to provide satisfactory
services to customers.
Drawing
FAQ
Q. Which sizes of LCDs and Touch Panels do you provide?
A: --Small sizes which include: 0.96”, 1.28”, 1.3”, 1.44”,
1.5”,1.54”, 1.77”, 2.0”, 2.4”, 2.8”, 3.2”, 3.5”, 3.97”, 4.3”TFT
unit,
--Middle sizes which include: 5”, 5.5”, 6.86”,7”, 8”, 9”, 10.1”TFT
display module.
Q. What is your terms of packing?
A: Generally, we pack our goods in neutral white boxes and brown
cartons. If you have legally registered patent , we can pack the
goods in your branded boxes after getting your authorization
letters.
Q. What is your terms of payment?
A: Full payment. Goods would be shipped in 3-5 work days after
payment received, finally depends on quantities.
Q. How about your delivery time?
A: Generally, goods would be shipped in 3-5 work days after payment
received, finally depends on order quantities.
Q. What is your sample policy?
A: We can supply the sample if we have ready parts in stock, but
the customers have to pay the sample cost and the courier cost.
Q. Do you test all your goods before delivery?
A: Yes, we have 100% test before delivery
